Privacy Policy
Your privacy matters to us. This comprehensive policy explains how teleronavixa collects, uses, and protects your personal information when you engage with our franchise platform and services.
Information We Collect
When you interact with our franchise platform, we gather several types of information to provide you with personalised services and support your business journey. The data we collect falls into distinct categories, each serving specific purposes in enhancing your experience.
Personal Information
- Full name, email address, and telephone numbers for communication purposes
- Postal address and location data for franchise territory mapping
- Professional background and business experience details
- Financial information relevant to franchise qualification assessments
- Identity verification documents as required by UK business regulations
Technical Information
Our systems automatically collect technical data including your IP address, browser type, device information, and interaction patterns on our website. This helps us maintain security, improve functionality, and personalise your experience based on your preferences and usage patterns.
We never collect sensitive personal data such as health records, political opinions, or religious beliefs unless explicitly required for specific franchise compliance purposes and with your express consent.
Communication Records
All correspondence between you and our team, including emails, phone calls, meeting notes, and support tickets, are retained to ensure continuity in your franchise development process and to maintain accurate records of our business relationship.
How We Use Your Information
Your information serves multiple essential functions within our franchise system. We process your data thoughtfully and only for legitimate business purposes that benefit both your franchise journey and our operational requirements.
- Evaluating franchise applications and conducting suitability assessments
- Providing ongoing support, training, and business development guidance
- Facilitating territory allocation and market analysis for your franchise
- Managing financial transactions, royalty payments, and accounting requirements
- Delivering relevant business updates, market insights, and operational communications
- Ensuring compliance with franchise agreements and regulatory obligations
We also use aggregated, anonymised data to improve our franchise system, develop new support resources, and enhance the overall experience for all franchise partners. This analysis helps us identify trends, optimize processes, and make informed decisions about system-wide improvements.
Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with trusted partners who meet our security and privacy standards. Your information is never sold to third parties for marketing purposes.
Essential Service Providers
We share necessary information with carefully selected service providers who help us deliver our franchise services. This includes financial institutions for payment processing, legal advisors for contract management, and technology providers for system maintenance and security.
Legal Requirements
In certain circumstances, we may be required to disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or protect the rights and safety of our franchise network. Such disclosures are made only when legally mandated or necessary.
All third-party partners are bound by contractual obligations to protect your data with the same level of security and confidentiality that we maintain internally.
When you become a franchise partner, certain business information may be shared within our franchise network for collaborative purposes, marketing initiatives, and system-wide communications. This sharing is always conducted in accordance with your franchise agreement and applicable privacy regulations.
Your Rights and Control
Under UK data protection laws, you have comprehensive rights regarding your personal information. We're committed to making these rights easily accessible and ensuring you maintain control over your data throughout our business relationship.
- Access your personal data and receive copies of information we hold about you
- Correct inaccurate or incomplete information in our records
- Request deletion of your data where legally permissible
- Restrict processing of your information in certain circumstances
- Object to processing based on legitimate interests
- Data portability rights for information you've provided to us
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact our privacy team using the details provided below. We respond to all requests within one month and provide clear explanations if we cannot fulfill a particular request due to legal or contractual obligations.
Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy. For active franchise partners, this typically means throughout the duration of your franchise relationship plus seven years for financial and legal compliance. Prospective franchisees' data is retained for two years unless you request earlier deletion.
Security and Protection
Protecting your information is fundamental to our operations. We employ multiple layers of security measures, combining technical safeguards with robust operational procedures to prevent unauthorised access, alteration, or disclosure of your data.
Technical Safeguards
Our systems utilise industry-standard encryption for data transmission and storage, secure server infrastructure with regular security updates, and multi-factor authentication for system access. We conduct regular security audits and vulnerability assessments to identify and address potential risks promptly.
Operational Security
All team members receive comprehensive data protection training and sign confidentiality agreements. Access to personal data is restricted to authorised personnel who require it for their specific roles. We maintain detailed access logs and conduct regular reviews of data handling practices.
Despite our robust security measures, no system is completely immune to risks. We maintain incident response procedures and will notify you promptly of any data breaches that may affect your personal information.
Physical security measures protect our offices and server locations, while our business continuity plans ensure data availability and protection even during unexpected events or system failures.
Contact Us About Privacy
For any questions, concerns, or requests regarding your privacy and data protection, reach out to our dedicated privacy team:
teleronavixa Privacy Team
9 Primrose Hill, Northampton NN2 6ER, United Kingdom
Phone: +441782234646
Email: info@teleronavixa.com
This privacy policy was last updated in February 2025 and reflects current UK data protection regulations.